If I could give Priceline a -0 star I would! AWFUL AWFUL CUSTOMER SERVICE! Can't understand anything they say, was on the phone for over an hour and the only thing I ended up with is a headache and frustration! I wanted a 3 star hotel and I got a 1 star hotel, my price was $25 more than the hotels actual site! Tried to get just a credit, so I could book a 3 star hotel and they kept repeating their "motto"... ma'am we don't give refunds! I was just wanting a credit and willing to give them MORE money for a better hotel but now they've lost a customer, there are lots of other sites to use to save money than Priceline. So I'll be using them from now on! Bye bye Priceline!