Suzy B.

NOT true to size. I ordered my first "$24 VIP promo" and the leggings were too big. I ordered replacement leggings and thought all was ok. It was not. They ran out of stock somehow and they did not process a refund. In fact, no one let me know what was going on - that the new smaller size order was not being shipped! Also you have to cancel the $49US monthly charge or it will be charged and continue to be charged every month. Even when I did cancel somehow my account "didn't recognize" my transaction/request!?!?!? Long and short is this is shady, sneaky and a money grab.

Deliveries are left without signatures (over $1,000 left at my front door). Orders that are cancelled are delivered anyway. Refunds take over 3 weeks and usually don't happen until you fight for a refund. I have waisted sooo much time and energy trying to get a refund for something I didn't want and it was shipped anyway. I sent it back via their courier and there is still a problem. I WILL NEVER EVER USE Borderfree AGAIN AND WOULD NEVER RECOMMEND IT TO ANYONE. TERRIBLE.