Suz J.’s Reviews of Betabrand & more

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“Ugly, poorly made pants. Incredibly rude customer service”

6/3/19

These pants are not true to size and look hideous on. They only look good on a 6'0 size 00 model.

Their return policy is ridiculous. The first customer service rep was so frustrated "why didn't you use the site" to return as if speaking to a live customer service person was the worst idea ever and I was annoying. I could not print out the return label so I paid for the return via UPS, with tracking. When I called to verify receipt, the second customer service agent was seriously annoyed that I didn't use their return label and actually told me "not to do that on future orders." I informed him I would never order from them again so it was a moot point. I actually saved the company shipping money and you are getting annoyed with me? #ByeBetaBrands #FuglyPants

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Regina O. – Betabrand Rep Over a year old

Hi Suz, so sorry about your experience. I will make sure to pass this feedback to a relevant team. We do want to mention all our clothes fit true to size, and our sizing options are inclusive to a range of body types. I hope this helps!