Suzi R.

Incredibly useless company. I had 10 parcels which were released on the 19th of October, and as of today, nothing has arrived. The website says parcels are being processed. I have sent many emails and keep getting the standard excuse of warehouse backlog. I sent an email to Jerome Mercier, the CEO of Borderlinx, no reply for 2 days. Emailed again yesterday and he emailed back saying his Customer Services Manager would be in touch. As of tonight, no response. If the CEO can't be bothered, why would any of his staff be worried. I have never encountered anything like this in all my business life. Have started a paypal case for my priority shipping costs, but it will probably take a lot more time and energy to get back the cost of the goods lost. They still keep claiming that the 10 parcels are not lost! If anyone does start a class action, please inform the rest of us. This is theft on a grand scale, and Borderlinx should not be be allowed to get away with this.

Update today Nov 2nd - apparently 3 parcels are on their way, still waiting for 7 parcels to arrive - order no is *******.

Still waiting today, 3rd November, no update. 7 parcels missing on one shipment and 8 missing on another. FRAUDULENT company.

After having a huge problem and nightmares with Borderlinx, I decided to try Stackry after reading very positive reviews. I have not been disappointed. My first consolidated package was packed very compactly and neatly to save on shipping costs and their support is always swift and professional. I also received a $10 discount on my first shipment, which was wonderful. Very impressed.