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Suzii M.

Contributor Level

Total Points
80

1 Review by Suzii

  • PickeDresses

5/20/19

I was looking to order dresses for my bridesmaids that were cheaper than the dress shops.

We were able to decide on style and went ahead to order. We ordered an off shoulder dress in Burgandy. What arrived was a beautiful dress well made and true to size but in candy apple red. I reached out to their customer service let them know that the color was wrong at which point they messaged back saying the dress was custom (although I chose standard sizing) and they would not accept a return as the color was right on their part and that this was their version of Burgandy. They were willing to give me 10% off of new dresses and because of the quality. I decided to try again to get the color I want. Desperately wanting to get the color exactly right, I asked customer service how getting the color Iwould be possible. As a reply They sent me pictures of their factory swatches. I chose the color closest to the color Burgandy I wanted. Yet again the dresses arrive quickly but for the SECOND time they are the WRONG color.

In my opinion they make quality dresses but I do believe that the lack the attention to detail stops their dresses from being top notch.

If you are a bride thinking of ordering dresses online and have a specific color scheme in mind. DON'T order from this company as it may not come out the way you hoped. They will not only refuse to accept responsibility but will refuse to reimburse you for dresses you do not want.

So buyer beware!

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