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1 Review by Suz

Allegro Medical

Allegro Medical

7/3/14

My complaint is pretty much the same as many of the others. My item showed in stock And it says it will be shipped within two days on my order confirmation it also says so on the website. I waited and waited and waited and watched for confirmation of shipping which never came I spent days going round and round with customer service who was totally complacent and just kept saying the same thing over and over again "that product comes from our vendor and is not in stock and I'm waiting word of when it will ship as soon as I know I will let you know" they wouldn't even acknowledge the inconvenience they cost me and never even said "I'm sorry"
I finally wrote a message to their Facebook page and got a response there but this person argued with me about the wording of their shipping fulfillment time saying it's 1-3 business days. But apparently he can't count because were seven days out and it still hasn't shipped, if we go by his rules we've still got a problem. I told them to cancel the order several times during each of my correspondence and send me a confirmation. They never did. I also requested a cancelation in the message on Facebook and send a confirmation that it has been done. Reply was that the order had already been shipped, however I still saw no confirmation of that and there was still no tracking information present on their website. 12 hours later I finally received a notice that my order has shipped. Well isn't that suspicious! Supposedly it's actually on its way now.
The bottom line for me is that sometimes things happen sometimes things are out of stock even when they show that they are in stock, that's frustrating to the customer and to the company but it happens and it could've been worked out. What really irritates me about this company is complacent attitude of customer service, the way they gave me the runaround, over and over, how they argued with me, and how they were deceptive by telling me that the product actually shipped, even though it hadn't because they didn't want to cancel my order. They never took responsibility for anything and never apologize. I sure hope the product is what it's supposed to be and arrives in good shape. The other thing that concerns me is a lot of people who are ordering from them are disabled or sick, that usually means they don't have much money and they often don't have the skills or the energy to fight to get with this company should be providing for them. After reading other reviews I feel like my problem with them has been small potatoes compared to some. I really believe this company is targeting and taking advantage of elderly and sick people and that is downright shameful! I sure wish I had looked for reviews about this company before I ordered from them. Take my advice . Thinking about ordering from allegro medical? DONT DO IT! I'd give them - stars if I could!

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