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Suza Z.

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4 Reviews by Suza

  • FareBoom

5/21/19

We were taken off from our flight in Chicago (we had booked ticket from Tampa-Sarajevo)
We called the Fareboom agency from airport gate just to move the ticket for an earlier return... and we can board on our flight. The "SUPERVISOR" responded to the phone call, which, with its inability and laziness, made a mess. He took us an extra $ 2200 more and put us on the waiting list without issued ticket. So they sent us an email asking us to go to the airport. We went for three days in a row with bags on the airport for nothing. The agency did not answer us on phone calls but only sometimes on e-mails. We called together with travel insurance (AIG) our airline company to see where the problem. And guess what.? The problem was in Fareboom's bad business and careless about its users.
They do not want to answer the phone call of travel insurance companies because they know they are guilty of this mess. They took us for $ 4,600 for ticket and they did nothing for us... Imagine our stress and agony so much money in the air and you need to use extra money for hotels. Uber... foods etc... On the end FAREBOOM cancel all and want to charge us with a penalty of $ 400 per ticket... We also had to buy a new air ticket at more expensive prices. BEWERE THIS IS NOT A GOOD TRAVEL AGENCY.!

  • Travel Insurance

5/23/19

If there are 10 stars - they deserve it!
Outstanding customer service. Very kind. And it's great help to solve the problem with you. Take this travel insurance - they are worth every penny! Thank you for helping us handle our mess with our air ticket. You saved our family vacation.

  • Norwegian Cruise Line

3/1/16

5 time cruising with this company... NO complain. Good prices. Excellent services. Plan to go cruise again just Norwegian Cruise line :) FREE STILE!

  • Victoria's Secret

3/1/16

Ordered over 170$ at Victoria's Secret.com., Because I like to get combo -multicolored travel bag ( if you spend 160$) I make order first days of the promotions period. The package came without bonus travel multicolored combo missing - just note discontinued of the order. Then I called to have them send - and they dint have anymore. Maybe they were hoping I wouldn't notice? In exchange for the $80.00 (free with my $160.00 purchase) value bag they offered me a free 20$ coupons! Really? And said there is nothing they could do. I will have to cross them permanently off my list of stores I shop at because I cant risk being stuck with no good solution. DO NOT ORDER ON LINE FOR GOOD PROMO GIFTS!

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12/7/23

I have been fighting with Fareboom close to two years now about getting my $2800.00 back from...

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