We were taken off from our flight in Chicago (we had booked ticket from Tampa-Sarajevo)
We called the Fareboom agency from airport gate just to move the ticket for an earlier return... and we can board on our flight. The "SUPERVISOR" responded to the phone call, which, with its inability and laziness, made a mess. He took us an extra $ 2200 more and put us on the waiting list without issued ticket. So they sent us an email asking us to go to the airport. We went for three days in a row with bags on the airport for nothing. The agency did not answer us on phone calls but only sometimes on e-mails. We called together with travel insurance (AIG) our airline company to see where the problem. And guess what.? The problem was in Fareboom's bad business and careless about its users.
They do not want to answer the phone call of travel insurance companies because they know they are guilty of this mess. They took us for $ 4,600 for ticket and they did nothing for us... Imagine our stress and agony so much money in the air and you need to use extra money for hotels. Uber... foods etc... On the end FAREBOOM cancel all and want to charge us with a penalty of $ 400 per ticket... We also had to buy a new air ticket at more expensive prices. BEWERE THIS IS NOT A GOOD TRAVEL AGENCY.!