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suzannev8

Suzanne V.

Contributor Level

Total Points
166

2 Reviews by Suzanne

9/20/21

I purchased the one piece volumizer that is 100% human hair. It is absolutely NOT 100% human hair! First, when I curl it or straighten it, on the lowest heat setting, it smells like plastic is burning. Second, it does not hold a curl whatsoever! I have tried curling it every way imaginable, even clipping the curls in place and letting it sit for a few days and it still does not hold. I don't believe the piece is 100% synthetic, but it definitely is a synthetic blend and they're falsely selling this piece as 100% human hair. I've had synthetic blend extensions before and it has that same burning plastic smell. Total waste of money! Even when wearing it straight, without styling it, the ends separate and look stringy. You can totally tell I'm wearing an extension. It only looks decent for the first 10 minutes. Absolute garbage!

Products used:
One piece volumizer

Service
Value
Shipping
Returns
Quality
51.6K Views
7/22/17
• Updated review

This is an update from my last review. So where we last left off... bebe promised me a refund for the two bodysuits that they said were stained (yah right). So I ended up getting refunded for one bodysuit a couple weeks after my phone conversation with them, even though they said in 3-5 days I will get a refund. So I wait a few more days for the second refund and nothing. I paid with PayPal and I had to file a dispute within 45 days after my purchase. It was getting close to the 45 day mark so I just filed a dispute with PayPal for the one bodysuit. I wasn't going to let bebe keep stringing me along until time ran out and I couldn't file a dispute anymore, which is exactly what they were doing. Gave PayPal all my evidence and then a few days later PayPal refunded me because I won the dispute. Duh! Of course I would because bebe straight out lied about this whole "stain" story. So bottom line is bebe is scamming everyone. I'm boycotting bebe now. So sad since I've been a customer for about 15 years. Oh well... there's way more stores out there that don't scam their customers like Marciano and BCBG.

P.S. One of the recent reviews titled: "Love bebe and will always order from them"... Oh that's bebe reviewing themselves. Take a minute to read it and you can totally tell that's bebe trying to save themselves. Kind of weird how all these recent reviews are negative and pretty much the same about bebe scamming us. Then all of a sudden a rose bursts through the concrete..."oh bebe is my go to", "I love bebe", "I've never had any issues." Blah blah. Nice one bebe!

Looks like bebe is scamming everyone
7/2/17
• Previous review

Bought five bodysuits online a few weeks ago. Three of the bodysuits were completely see thru when I held them up to the light so I didn't even bother to try them on. So I kept two of the bodysuits and returned the three see thru ones. Get a credit for only one bodysuit. Call customer service and I can barely understand the rep because their customer service is in another country I suspect. She tells me they only refunded me for one bodysuit because the other two had stains. First of all, both bodysuits that were supposedly stained were black. How can stains possible show up on black clothing unless it was bleach or oil. Second, I didn't even try the bodysuits on. I'm very picky about my clothes and always go over clothes I purchase with a magnify glass to make sure there's no damage. There was absolutely no stains on those two black bodysuits. It's a total scam and judging by other reviews it looks like they're saying the same thing or something similar to a lot of people. I was not giving up and argued my case with the rep. Eventually she said they were going to refund me. We shall see. If not, then I'll definitely be taking this up with PayPal. I've been shopping at bebe for about 15 years. Practically all my clothes are from bebe and I can't tell you how much money I've spent at bebe over the years. This is my first time sending an online order back in the mail. I usually would return my online orders at the store so I'm not sure if they've pulled this scam before their stores shut down. It's a shame they're doing this because they are losing their customers that have been loyal for all these years. Please, if bebe does this to you, do not give up and let them scam you. Fight for your refund by going to your bank, PayPal, etc. and get your money back. The more they do this and win the more they're going to get away with it.

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