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2 Reviews by Suzanne

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Dreadful. I didn't even order from this company but found my order hijacked by them. My 2-5 day UK delivery with a Royal Mail tracking number has turned into a 4 weeks and waiting ordeal with an item that is coming from either Singapore or mainland China (depending on the latest email update). And don't expect Paypal to step in when you find that your UK order turns into a far more expensive proposition with the imposition of import VAT. They appear to be uninterested in the fact that this company pretends to be UK based, and places cross-border orders without the customer's authority. I'm without my battery or my money.


Wish I'd seen the previous review before purchasing from this fake firm I ordered a laptop battery from them because their website stated that all European customers would have their orders fulfilled from a London warehouse, with the promise of a Royal Mail tracking number and a 2-5 day delivery turnround.

3 days after placingthe order I received confirmation from Espow, the company hiding behind the name (incidentally, there are at least 10 other companies all apparently using the same telephone number). When pressed for th epromised tracking no. they simply told me they'd been out of stock and that the item would be sent to me from China with a 17-25 day delivery. All attempts to cancel the order on the basis that they had misled me, were brushed aside. After a few days they gave me a rtacking number, not for Royal Mail, but for an overseas firm. The number provided could not be identified by the tracking facility.

I ordered from the UK because I wante the item swiftly and without incurring Import VAT. Particularly worrying was their eventual suggestion that I may 'not have to pay the VAT'. Only if they have falsely labelled the package as a present surely!

The extended delivery projection puts them outside the Paypal claim window. I have put in my claim already on the basis that they lied about being a UK company and seem to be encouraging tax avoidance.

Suzanne Has Earned 6 Votes

Suzanne M.'s review of ESPOW earned 5 Very Helpful votes
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