I have bought a couple of things there so I thought I would buy a coat that got great reviews --it was a funky cotton quilted coat with lots of embroidery, tassels - fancy ribbons etc - I received the base coat without any of the trim - not the color I ordered very thin material and it cost 35.00 - they would do nothing for me - if you return it -you pay the cost of returning it to China plus import customs - cost more than the finial cost of the coat - this was their error and the most they will do is a 25% of the price you paid ----BEWARE!
Dear customer,
We sincerely apologize that we may cause your inconvenience. Would you mind telling us more details about how we can do to better improve our service via this email: vipservice@newchic.com?
We appreciate that you let us know how we could better serve our customers.
Best regards!