This company would not refund an automatic credit card charge for monthly service when I requested to cancel. Josh, a "manager" stated that once the charge is made they can't refund as the money has already been sent out to optimizing the sites. I would steer clear of a company that won't stand behind their business model.
Hey Suzanne,
We're very sorry that you had a frustrating experience when cancelling - we'd be happy to look into it for you. Would you mind sending us your account details via private message?
-Mike