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After booking a great accommodation with VRBO, we then booked another place which was totally unsatisfactory for my 23 yr old son and myself (mother) whilst visiting Vancouver. We were expected to share a small room (after the house had been advertised as a five bedroomed and also share space with owners young children. Needless to stay we did not stay there and informed VRBO immediately. They have been totally unhelpful in returning our money despite having a 'book with confidence guarantee', each time we have made contact they have given us the run around, passing us onto different people each call. This has been a very upsetting end to a terrific holiday in Canada
Tip for consumers:
When booking accommodation online check money back guarentee if accomdation unsatisfactory
Suzanne H.'s review of VRBO earned 2 Very Helpful votes
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