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Suzanne G.

  • 1 Review
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Experience: Travel

Member since September 2019

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1 Review by Suzanne

9/21/19
I just had a terrible experience with this company and did a research to see if others experienced a similar thing. I am relieved to read the reviews. I had a very bad experience with this company. I reserved my flight ticket online, paid a fee so that I could make a change on the ticket, if necessary. It was not a cheap flight.
I ended up having a medical issue\ my doctor advised me not to travel. So I contacted Justfly to change my travel dates a week before my flight. I called them about 6 times within that week.The representatives were kind but not helpful. There was no one to talk to, to understand what could be done. Each time I had to explain my situation from the start and each time they kept telling me to wait. I felt like I was being deceived. Finally I told them that I would like to cancel my ticket. They asked for a doctor's note. I provided a doctor's note that clearly stated why I was unable to fly. They told me that the doctor's note was not accepted, I should have sent a hospital note. I had to pay not only the full ticket fee but also the penalty of the cancelation, plus some other fees. I have been traveling for the last 30 years and I have never experienced anything like this before. I am not sure what they are after. I will never book through this company again.

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