Suzanne D.

This is not about an order,

I am so upset, I have been a loyal customer and a huge fan of DHgate. Then suddenly my card was blocked. I called my bank, it wasn't them. I contacted DHgate and I was told that I am a fraud! I couldn't even begin to get my head around what I was reading.
I replied and told them they must have made a mistake. I have always paid for my purchases straight away and I have never returned anything or made any complaints.
So I am shocked that I have been accused of this.
It has really upset me.
And I have sent multiple emails requesting an explanation for all this. Yet i still have not received any answers or explanation.
Im devastated. Because I really loved shopping here. And customer service were amazing. I can't fault them. They are the kindest, loveliest people i have ever spoken to.