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Suwu R.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Baby & Kids

Member since July 2020

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1 Review by Suwu

Suwu Ren
I have been shopping online for almost 10 years now and this is the worst company I have ever shop on. Aliexpress sellers have better customer service than this company. Bought over 300nzd worth of clothes but they sent me something I did not order, not my size and was only less than 60nzd. I chatted, emailed and even had to make a Facebook account just to get any response. A week after I received an email that I can proceed with the return. Went to the store and returned the item. I was told they cannot give me the correct products because the email only says I can return. They took the wrong order, processed it through "extra online" and said I will get a refund within 24 to 48 hrs. It has been a week since I returned the item but NOTHING. They are not even responding through FB chat anymore. Everytime you talk to someone, no one seems to know about your issue. You have to tell what happened over and over and over again and it always goes back to "oh we're so sorry for the inconvenience, we will look into this matter". But the "looking into this matter" never ends, it will never resolve. Disgusting! Hope this company gets bankrupt!

Suwu Has Earned 3 Votes

Suwu R.'s review of Zara earned 3 Very Helpful votes

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