Ordered a Mrs. Potato Head & received a Mr. - while that seems trivial to be concerned about, not what I ordered. Customer Service agent told me to 'take a deep breath' after she told me she had to charge me an additional $7.78 for what I actually ordered to begin with. I asked what for and she said 'we need a paper trail'. I opted to keep the Mr. But will NEVER order anything else from here again - too many other retailers can have my business and money instead.