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2 Reviews by Suspicious

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TheRealReal

TheRealReal

8/19/19
Wish I discovered them decades ago. I stopped buying from a 2nd hand online shop due to several very bad experiences. I was hesitant to order from this company. The first purchase was a wow! Beautifully packaged and with care. I've been buying from them since. Yes, I returned some items because they don't suit me. No problems. Got my refund with no drama. I've been buying from them ever since. Great and attentive customer service. Did not disappoint. Stands by the products they sell.
VestiaireCollective

VestiaireCollective

8/17/19
I bought a Prada shirt from VC. It arrived but it did not have the Prada label. I returned it. After a few days, I checked the website, the Prada shirt I returned was back in the site and this time, it had the Prada label on it.

I bought a Vivienne Westwood bag from this site. The photo of the defect was not clear. The angle the photo was taken was such that it did not show just how bad the tear was, The brief description minimized the defect of the bag. VC rated is as in good condition.
When the bag arrived, it was poorly packaged. It was folded up like no one cared if it was going lose its shape or not. I discovered that the imperfection was not minor but major. The tear in the bag was noticeable. I called them because I wanted to return it but they said that because the seller indicated the defect and took photos of it, they were being truthful and that I should have examined it closely. I told them even if you magnify the photo, you won't see the magnitude of the defect. They did not take the product back. This was the last time I bought from this company.

Trying to return a product you are not happy with is a huge problem with this company. Basically once you ordered it, you don't have the option to return it unless you can prove that the mistake was made by the company but if you want to return it because you are unhappy with the product... too bad, it's yours now.

Once you order and pay the product, it takes forever to receive it even if the amount had already been deducted from your credit card. One of the items I purchase was an AMQ bag. It took more than a month before I received it. I followed up with the seller and VC, I received no reply from the seller and VC was useless in getting the seller to send it to me. Finally, out of frustration, I told VC that after my experience with the Westwood bag, I no longer want to get the AMQ bag. I was told I cannot cancel my order because it was already processed however if after 30 days, the merchandise has not yet been sent, VC will cancel the order and give me a refund. I told them that I hope the seller never delivers it because after my bad experience, I don't want it anymore. Lo and behold, after a few days, I have the bag. My question is: how did they finally get the seller to ship it right away and if they can enforce the seller to send it, why did it took so long and the possibility of a loss of sale before anything was done.

There are a lot of second hand online stores popping up that sell luxury high end items. They provide way better service, easy customer returns, more reasonable pricing, honors the merchandise they sell. In fact, I've been buying from one and I am quiet happy with their prices and service.

I will not be buying anything from VC. If you are considering buying an item from this store, take note that they are on the seller's side, not the buyer, returns are close to impossible. I was scandalized when I saw the Prada shirt I bought and returned because the label was missing back in the website this time with the label. The first thing that came to mind when I saw it is "that's authentication for you. Take the suspicious item and relabel them instead of just returning it to the seller, making a note on their file and exercise vigilance in any product this seller is selling. Nothing... business as usual. How can I trust a store that does this? Sell something you know is doubtful.

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