Susie S.

Ordered my first item in December 2010. Received item but due to it not fitting I needed to return it. In trying to log on to return instructions, I couldn't get access to the page, then tried phoning Customer Service and couldn't access a rep but had to leave a message -- got no return call. Then emailed customer service several time and received an email that they are no longer accepting returns or exchanges. I think they are out of business. They let me place my order, though, and on their website it says they take returns and exchanges without a problem. The paper work with the item I ordered and their online site says they process returns and exchanges within 30 days of sending the item out. This was inside that 30 day limit. This is misrepresentation and you should know this. I finally received an email after I sent several to their customer service department which said they can no longer accept returns and process refunds or store credits. Had I known this when I ordered I wouldnl't have ordered. You cannot even reach anyone at the company headquarter phone number. Don't order from this company.