My first (and last) experience with Wayfair. Their TV commercials and exposure on numerous HGTV shows makes Wayfair appear appealing & safe. They are not! I ordered six (6) Talavera Mexican tiles from Wayfair. They arrived on time & packed well. Except the tiles that arrived were the wrong size. Double checked my order to make sure I'd ordered the correct size. Yep I did! Ok, now the BAD news... Worse news begins. I emailed Wayfair explaining that they made a mistake & I wanted to return the tiles. I knew at this point I didn't have time for another mistake cuz tiles were for a fireplace project & contractor needed ASAP. So, I received a generic response from Wayfair that someone would be in contact with me, blah, blah, blah. NEVER heard from them. So, decided to initiate a return at website. So, I have to pay Wayfair twice the original ship cost to mail the tiles back--due to their mistake. I also chose "email me a return shipping label.
STILL HAVE NOT RECEIVED ONE EMAIL FROM THEM ADDRESSING MY/THEIR PROBLEM. IM JUST GOING TO find their address, send tiles back signature receipt required and then file a complaint with BBB and anyone else who will listen. These people are theives plain and simple. This was a costly mistake but I'm glad I didn't make a larger purchase. Not sure how this ripoff company can stay in business. NEVER EVER WAYFAIR AGAIN!