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Susie D.

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1 Review by Susie

Zara

  • Zara

“Worst customer service by manager associate and customer service dept”
1/16/19

I purchased a coat before Christmas the lining was falling out of the cuffs and I brought it back 2 days after their 30 day policy! I live out of town over 100 km from store I'm a senior and am handicapped! They would not give me my money back on my credit card only gift card! Also wasn't to buy back coat at sale price and get it fixed but they said no! And they did not have any more in stock anywhere! Store manager said this is our policy and I called customer service line and they said the same thing! Would not let me speak to someone higher up! NO CUSTOMER service!

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