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I had ordered Bose refurbished headphones and when I received them I did not like the condition of it. I contacted customer service and Susan contacted me back and asked for more details. Once I sent the pictures of the headphones, Susan immediately sent me RMA number. Susan went above and beyond a normal support response and helped me out. As soon as I sent the tracking number of the return, she refunded the money. Clearly, iTechDeals showed how customer service can turn a negative experience into a positive one. Thank you!
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My second time ordering from them within 3 months and I will continue to do business with ITD!...
My address was off by one number and USPS returned to sender. Stacey from iTech helped get it...
