I wanted to return an unopened, not tried on, unused item within the 30 days required. They are going to charge a 25% order processing fee (ARE YOU KIDDING?). Unheard of in this day of on-line shopping and COVID! I will never order here again. Make sure you want what you order and think twice about ordering from this site! Also when completing merchandise return authorization got a notice that I was beyond the 30 days from my order which is not true. I had to call and they claim an IT issue! Some people would have given up.