They do not say the parts are used, recycled or salvaged. I ordered a battery for a laptop. When it arrived it was obviously used, warped, and beat up. I nervously put it in my computer and got a message saying not recognizable and not chargeable and the battery indicator light blinked red. They only way to contact is by filling out a form and they will email back. They responded once saying they would send another but I just wanted my money back. No further contact from them.