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I tried to return an item I bought online for exchange. After 3 weeks of not hearing anything from them, I finally heard back from them with a phone call. They said my item was rejected for a refund or exchange because of pet hair. I don't even own a pet. Tags were still on the item. Numerous calls and asking to speak to a manager or supervisor, when I was told there was no manager, have yielded no results. I was told I could pay for return shipping to me or they will donate the item to charity, Horrible customer service. I will never buy from them again.
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