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Susanto W.

Contributor Level

Total Points
85

1 Review by Susanto

  • Animoto

4/24/17

Auto-renewed and charged my credit card without my consent. Very dodgy way of doing business. Product is very ordinary and boring (for lack of better word).

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Christopher E. – Animoto Rep

Hi Susanto,

Oh no! I'm sorry you were unaware of our subscription terms when signing up. I'll make sure to review our checkout page to make sure it is more visible to our users. When you signed up, we notify you that your subscription's auto-renewal is automatically turned on. However, you can turn it off or cancel immediately after purchasing if you only wanted it for that specific term.

I'll shoot you a private message, so we can take a look at your account!

Susanto Has Earned 5 Votes

Susanto W.'s review of Animoto earned 5 Very Helpful votes

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