My unit is less than 5 years old and under manufacturer warranty. We have been sweltering in 100-degree weather, baking inside an all brick oven (home). Sent all my information to them and received a warranty from them back by email. Now the distributor won't order the part we have been waiting on this summer because they say the a/c is registered to a gentleman in Florida, but they refuse to give me the name. This is beyond horrific service expected from a namebrand company. The a/c tech says they do not install Goodman units because they have defective coils and they are cheaply made. Now that I know this, I can assure you I will NEVER buy one of their units again. I caution you about buying one of these cheaper brands, too. Soend a little more and get a different brand.
Hi Susan,
Thank you for your review.
I see that you have reached out to us a number of times from multiple social media platform with the same concern regarding Order 85799249 and we have addressed your reviews from each platform.
I understand the frustration and disappointment that comes with not receiving an item you expected and we are truly sorry that happened. As mentioned, we offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package.
To help with this issue I see that I personally issued a $5 credit 3 days ago. Because this item does show delivered to your location please reach out to the local post office to attempt to locate the package.
Warm Regards,
Angelique