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SUSAN T.

1 Level 1 Contributor
  • 2 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Home & Garden

Member since June 2019

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    62

Review Distribution

2 Reviews by SUSAN

7/2/19
My unit is less than 5 years old and under manufacturer warranty. We have been sweltering in 100-degree weather, baking inside an all brick oven (home). Sent all my information to them and received a warranty from them back by email. Now the distributor won't order the part we have been waiting on this summer because they say the a/c is registered to a gentleman in Florida, but they refuse to give me the name. This is beyond horrific service expected from a namebrand company. The a/c tech says they do not install Goodman units because they have defective coils and they are cheaply made. Now that I know this, I can assure you I will NEVER buy one of their units again. I caution you about buying one of these cheaper brands, too. Soend a little more and get a different brand.
7/1/19
• Updated review
Beware of giving your hard-earned money to overseas places, especially places originating in China. They never sent my shirt, had a bogus USPS tracking number with letters which we do not use here in the USA. Buy in America so you can track your package and do not be taken by unscrupulous companies. Integrity is everything.
angeliquec12
Angelique C. – Tophatter Rep
Hi Susan,

Thank you for your review.

I see that you have reached out to us a number of times from multiple social media platform with the same concern regarding Order 85799249 and we have addressed your reviews from each platform.

I understand the frustration and disappointment that comes with not receiving an item you expected and we are truly sorry that happened. As mentioned, we offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package.

To help with this issue I see that I personally issued a $5 credit 3 days ago. Because this item does show delivered to your location please reach out to the local post office to attempt to locate the package.

Warm Regards,
Angelique
BUYER BEWARE!!!! They steal your money
6/27/19
• Previous review
Ordered a $10 white shirt in SPRING. Filed complaints with PayPal when the shirt was never received. Filed another dispute and escalated the claim. Company provided a bogus tracking number and I never received the shirt. Called PayPal and they are taking the business side. I do not need the $10, but at the same time, I do not give away money for free to scoundrels and thieves! This is the principle of the matter. I will never order from these thieves again and I suggest you do not either. It is now SUMMER and I still do not have the shirt nor the $10 refund. Buyer Beware (No picture to submit because no shirt received!!!) $#*!ers!
angeliquec12
Angelique C. – Tophatter Rep
Hi Susan,

Thank you for sharing your experience. I truly understand how frustrating and disappointing it is to pay for an item and never receive it, I'm sorry that happened.

We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package.

What I have done as a one-time courtesy is issue a $5.00 store credit to your account. This credit will expire in 2 weeks and is good for your next purchase of $6.00 or more. I hope this helps.

Warm Regards,
Angelique

SUSAN Has Earned 8 Votes

Susan T.'s review of Tophatter earned 7 Very Helpful votes

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