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Susan S.

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3 Reviews by Susan

  • TBdress

9/29/18
• Updated review

I have to update as I feel it's only fair. After writing my review i sent a copy to the store as they had asked me to write the review. They replied and gave me the information that when my order was processed, the boots were then requested to be made. No wonder they are such good quality. It does not say that on the site. A week to make the boots is completely different to a week to get a pair off the shelf. Silly sausages. That's a selling point. Don't hide it. As the only reason I'd withheld one star was for the delay I've now given it so yes five stars. Well done

Worth the wait
9/6/18
• Previous review

I ordered these boots from tb dresses. They seemed to sit in an awaiting shipment category for a long time. Over a week. I did email and complain as I felt that was rather a long time for a company to take to get a pair of boots out ready to be posted. I was told that they were on their way but there wasn't any tracking number. Can't say in honesty that I believed them but really what can you do. I informed the company that I had several items in my cart but I wouldn't purchase till I had received my boots and gotten an idea of the delivery time. The order was placed on August the 7th and I received the boots, which according to my order on tbdresses is still awaiting shipment, on The 31st of August. So a little over three weeks. Semi acceptable as I did not pay for shipping, but the boots were expensive ($119) so I did expect that I would receive them sooner. The wait was definitely worth it as the boots are absolutely gorgeous and very well made, so not really expensive as they are definitely very good quality and not cheaply put together. I feel I wouldn't have felt the wait was so long if the company had updated its status instead of them showing as awaiting shipment. Ok that's my gripe. All in all I would happily recommend purchasing from this store. The boots are actually better than the picture provided of them and of good quality and fit well. The customer service was quick to respond when I emailed them and didn't give the impression of a brush off and not their problem. They took the time to reply to what I had asked of them and I don't doubt that if something had gone wrong they would have been there to help with a resolution. I will go ahead and purchase the items in my trolly now so I guess that's the best recommendation I can give. Thank you for taking the time to read my review and if you have or intend to purchase from tbdresses then I hope it may have helped you in some way. Even if only to make you aware that the "awaiting shipment" doesn't change and your purchase is more than likely already sent. Susan

  • MAC Cosmetics

9/27/18

For me, make up Is fun. It's about enhancing the parts of us we love and yes ( covering up) those we don't ie pimples. It's the colours we see and the beauty of the ingredients used to make the products we love. Happy fun time. Companies such as Mac destroy that by taking these beautiful ingredients and using them to inflict pain. On an Animal. Mac is actually the most vile of these cruel brands. It was originally a not tested on animals brand and took pride in that. Their makeup was about fun, as it should be. They lost their sense of fun will chasing that almighty dollar. Even though they were a very successful brand they wanted more. They wanted the Chinese market. A market that insists by law that all products must be tested in animals. Mac cannot even use the excuse that they are worried about the safety of their clients. Pure greed at any cost. Do you really believe they would put your safety before the dollar.

  • IVRose

9/26/18
• Updated review

Well a 50% refund which is 50% more than I ever expected. Finally after what seems forever they understand that they are in the wrong and have acted as a company should. NOT. Eventually had to say that I would report them to tax department as not only do they lower the value amount they insist you do as well if you return the items. Value must be no more than $10 and they will not accept or pay customs. Bit of a crime there. Towards the end they became very aggressive with the emails demanding this and that. Eventually settled on 50% and I can keep the clothes. Shows how stupid the whole thing was. The clothes are not wearable so why would I want them. Anyway, it seems that's the way to get a partial refund rather than voucher for next purchase. Hope it helps. Susan xo xo

IVROSE customer service needs an iv to bring them to life
8/28/18
• Previous review

I have purchased from this store once and it is definitely not an experience I would wish to ever repeat. I purchased 5 items. After a couple of days I received an email to tell me that the top I had purchased was no longer in stock. I had to choose something else up to a max of $5 difference. Ok. I chose a dress. I emailed their customer support, I use that tile with regret as there is no support in their customer support. I asked how I would go about buying the dress using the money from the top that was not in stock. No reply. My account showed no amount credited to me and any time I tried to buy the dress it came up with the full amount. I continued to email customer lack of service using their on line contact us options. 24 hour online help told me to contact them using the reply on an email I'd been sent. Their emails come from an automated service with no reply option. I tried their ticket service. The reply was the same every time, the item is out of stock. Please choose another item up to the value of $5 max difference. Would not answer my continuous question of how to do this. I tried the online email but they just never replied. Yes I did add them as contacts so no, reply emails did not go to spam, they were just never sent. This went on for two weeks. I realised that I was going to have to go with the refund option which I had avoided as they informed me that it could take up to a month. The top was instantly marked as refunded on my account but with no tracking number or reference number. I check my bank account daily but as yet no sign of the refund. My package of items now gets delivered. It has three items from my order. I enquire about the fourth item and am told not to worry it will be sent seperately. I am worried as all four items are showing on my account as being sent under the same tracking number. The first dress is very badly damaged. It's obviously been returned by another customer who has ordered a size that did not allow for her bust size. The stitching has been stretched to breaking point. When I tried it on the whole top of the dress is just stretched stitching, not a band and material. All that's visible is the stitching. It also had a blue stretch line in the middle of the skirt. Very small but still it's there. The dress is definitely not wearable. The second dress has feature boob cups. The cups are wire lined to keep them up and cover the wearers boobs. The wire had been twisted so the cups did not face in towards the body, to cover the boobs, but away from it, leaving the boobs totally exposed. The wire was only half way around the cups and was too thin to retwist back without the wire just breaking. The dress was also described as bodycon but it had been cut away from the seam so it was not body hugging but quite flared. Again for me not wearable. The third dress was perfect. It fit comfortably and looks exactly like the picture. Cannot complain about it at all. I now receive the fourth item. It is not a dress but two pieces of metal material roughly sewing together. At least that's what I think. I can't get close enough to it yet due to the chemical smell coming from it. It smells like a car service garage. I've left it to air and doused it in nearly a bottle of perfume but still the smell lingers. I contacted IVROSE and told them about the items. Again no response. Continuous emails have gone unreplied with the exception of two that gave me the response of, our records indicate that you items have been delivered. If you have not received them then please contact your local post office. I have never said I didn't receive them only that they were damaged. So, out of five ordered items one was out of stock and as yet has not been refunded, three were damaged and unwearable and I have one that is as expected. One out of five. Just the same as the stars I've given this company, but in honesty I have only given that star as there isn't an option for zero or minus stars. This has been my experience. I truely hope nobody has the same experience as I did with this store and receive their purchases as they expect them to be. Thank you for taking the time to read of my experience. I wouldn't normally write a review but IVROSE has taken the time to email me twice to tell me my purchases are showing as delivered and could I please review them and have taken the trouble to include links to two review sites so after replying to them that I would be happy to review them but that it would be an honest account of my experience, and yes, you guessed it, receiving no reply, I have done as they asked and wrote a review of them. Susan

Susan Has Earned 11 Votes

Susan S.'s review of MAC Cosmetics earned a Well Said vote

Susan S.'s review of TBdress earned a Very Helpful vote

Susan S.'s review of IVRose earned 3 Very Helpful votes

Susan S.'s review of MAC Cosmetics earned a Very Helpful vote

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