I ordered a birthday present 3 days before I needed it. The girl from customer service suggested a way of shipping that would get the package to me in time. I received confirmation of the order and when at 4 on the day promised the package had not arrived I called customer service to find out what was up. The gentleman who answered quickly looked into my issue. When he needed more time he said hed call me back. And less than an hour later he called. He said that the package was scheduled to arrive before the end of day, which was 9:00 that evening. And sure enough the package arrived in time! So helpful, and the present was even nicer than I expected. Thank you to your customer service staff. They all deserve a grade A!