Susan S.

I am a Vacation Rental Owner. My Guest was booked through FlipKey to stay at my condo on Maui. When Maui imposed a 14 day quarantine we moved her dates. Then the quarantine was continued and FlipKey said if I gave proof that I gave her a refund, they would refund both our fees. I sent her a check for the refund and she sent them a copy of the front and back of the check, they are still refusing to refund. I am taking my properties off this site. I do not like my Guests to be treated like this.

I hired A-S Contracting (owned by Sarah Crawford Toland) to remodel my condo on Canandaigua Lake. I dealt with her employee / live-in boyfriend / baby-daddy - Al Bosley (who I later found out was using hi dead father's name because he was a four-time felon who was forbidden by the Attorney General from doing any contracting work in New York State.) They took an initial deposit of $8,000 and then a progress payment of $8,825. I am out of state and when I arrived 3 days prior to when the remodel was supposed to be finished I was devastated. They butchered my home. Live wires dangling, plumbing was not functional, building materials left out in the rain and snow... I have lost more than $25,000 total due to this company. I took them to small claims court and (they know how to work the system) they got the case postponed after I flew in for it and now they are counter-suing me because I did not let them finish the job. An inspection by the Better Contractors Bureau said they had no idea what they were doing and they had not used licensed trades-people.

I ordered a tee shirt with an airplane on it for my pilot husband. What arrived was a tee shirt that says "I "heart" spotted $#*!" with a drawing of a spotted $#*!. Not exactly the ideal Christmas gift. Since they hide their customer service phone number, I sent and email and received an auto response saying I would hear from them within 48-72 hours. Nothing. I finally found the phone number but ended up having to leave a message. After several emails and calls all I have been told that I can keep, donate or discard the shirt I was sent - no mention of the shirt I ordered and paid for. Then to top it off, I had signed up for Zazzle Black. I will never do business with them again, so I canceled. They told me that I canceled one day too late. My assessment is that Kieran Customer Support Hero is a zero just like this company.
SAVE YOURSELF A LOT OF HASSLE and SKIP THIS COMPANY!

Update - I have since talked to Christine in Customer Service and I have received the correct tee shirt. They have also refunded my Zazzle Black fee. I appreciate Zazzle making good on their promises. I still will never do business with this company which is too bad, because they have cute products, but the hassle is not worth it.