susan s.

I ordered my 1st tablet case and it was wrong before asking for the RMA# I ordered another tablet case and Ivery em mailed them over 20 times for both RMA# and all I was getting was those generic emails, so I called my credit card company and they disputed both orders. Hopefully this company will get there customer service issues and communication issues corrected before it to late for there business to survive.

I purchased a ring on December 18th and they gave me a conf# and also took the money that should have only been $54.95 but I found out it was $60.02. The site said "One point of clarification regarding shipping time:
The item you bought from thegiftnecklace.com is customized jewelry. So thegiftnecklace need 3 business days to process your order. Thank you for kind understanding! And the delivery time normally spends nearly 10 business days. Thank you for patiently waiting!
Here you can check your order status at any time" So every day I was checking the status and it keep saying "Hello! Your jewelry in the process! Upon completion we will notify you by email, please be patient!" So today December 27th 2016 I checked one last time and again "Hello! Your jewelry in the process! Upon completion we will notify you by email, please be patient!" So I called my credit card and disputed the charge and got it taken off. The sad thing is it was a ring with my children's names and birthstones on it I was really looking forwards to that ring I never had one. But there emails where never signed by anyone or some of them made no sense at all. Always check reviews before buying anything from a website your not comfortable with..

I bought a diffuser and in less than 3 mts and all the guy said at the way have a good life what does that say about customer service.

I bought a pair of shoes and then I got one half off, I didn't read the stupid print that said VIP but that means every month they take money out of your account no matter u buy something or not. I called the customer service department and they said they will end my VIP and close my account. Wow over that they lose a customer.