Susan R.

I was in the Meadows mall store last weekend 12/14/19 and I bought two Heart locket and a employee was trying to help me and they were busy and told to come back 4 hours later and one of the the Engraving was wrong and the manager was just rude very rude so I left and called the store I was told they didn't have anymore I would have to wait 10 days I said I'm so sorry I need this for my 12 year old granddaughter she has no Parent my son was killed by a drunk driver and I really need this she said it was all my Fault and they have it on camera but really I was getting help by a worker anyway she said I could buy something else I said no I bought this one and it needs to be special so on Monday I went to Henderson and the manager was there yelling that she ordered one and it would be 10 days And I could buy something else anyways I left and called customer service and the District manager said wherever she was at the time she had some right there that she would send it 48 hours I would have a new one that was 12/16/19 now it's 12/21/19 and I called the store and it's not there so there going to treat a little girl bad over Human error and not Follow through on their conversation it's to bad Thing to remember should be special not Evil there are other places to get nice thing With out harassment and lied to sorry if and when I get my Granddaughter heart locket I will never ever go back there agin Thx for nothing Xmas is 4 days away I really need this locket Susan Rigg *******945 If anyone from things to remember cares call me pls