Beyond The Rack, recently began sending advertisements. I went to the site,
Was surprised at how they ran it. You must view or buy in so many minutes,
Or you lose whatever you want. There was also a coupon, but by the time
I had tried to figure out how to navigate, I didn't know what I'd ordered, if the
Coupon ever was counted. I e-mailed them asking for clarification, I got a
Message back I couldn't understand, had nothing to do with what I'd asked.
So I called them, got no where, asked for a supervisor. He was great, reviewed
The response I'd. Gotten, agreed it didn't respond to my question, said he'd talk
To her and I went away.
Returning two items I talked to the supervisor about, I got this very unusual response
From someone. They only had one item, when I responded two were in a
Package, no refund per the use of a Visa, they finally acknowledged there were
Two items, but not returning my funds to the Visa, after so many e-mails and
Frustration, time, out right anger, it's as if we speak a different langue, I will
Delete them after this has been straightened out.
My advise, only deal with a supervisor by telephone.
Learned my lesson the hard way.com
Hi Susan, thank you for taking the time to review BTR. We sincerely apologize for any confusion. As we are a flash sales site, our events usually last for a period of 2-4 days. As a private shopping club, we offer authentic designer merchandise exclusively to our members through limited-time events. Once an item is placed in your shopping bag, the item will remain in your cart for up to 20 mins, after which point if the merchandise has not been purchased it will then go back into the sale for others members to purchase. ( If the merchandise has not been purchased by other members, the item will stay in your cart until the event ends at which point it will be removed). We're also very sorry to hear you were having difficulty using your giftcard code.
We also apologize if you might not have been aware of our returns policy as this was most likely your 1st order placed with BTR. At this time our returns policy is due to the fact that we are not a retailer, we are a private online shopping club. All of our merchandise is ordered specifically as our clients place their orders during the time of the sale. Therefore, eligible merchandise is accepted back to BTR within 1 year of purchase for BTR credit only.
If you can kindly email us at social@beyondtherack.com, with your order # or email address associated to your account, we will be happy to reach out to you and see what we can further do to help. Please know that we're always here if you need us. Thank you