I placed a claim on December 30th, on Jan 2nd they emailed me of notification that my credit card was charged, without any further instruction. It is now three weeks later, my iphone is still not serviced and after one week of calling them. I now must inform others to not use this company. My Claim number was CL******* and my policy number is *******.
Your account notes show a completed claim in April of 2017 where we replaced your device with a new one and a recent claim on 12/30/2017 to which 5 emails have been sent to you from 01/02/2018 until recently on 01/15/2018 from your assigned claims representative requesting information to complete your claim.