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While you might get lucky and find a cute inexpensive item... beware if you do not. I purchased an ill-fitting item which had one defective sleeve. To return an item. You must pay your own postage to China. Even though the item was defective - I was only offered a 15%refund. This is all c. Onducted through a difficult email process so think twice about your purchase!
Tip for consumers:
Beware if you need to do any kind of return. You must be prepared to pay postage to China or accept 15% as an alternative - even on a defective item.
Products used:
Am stuck with a sky blue shirt collar denim shirtdress. Company would not accept a return of a defective item.
My fiancee bought me a set of rings for my birthday but accidentally bought the wrong size. It came in a joancee bag, box, and had their card inside. I wrote the company attaching a proof of purchase to request the exchange - at our expense. They denied it was their item so I sent a photo of the box, bag, card and ring set as proof. SUDDENLY we got a message from QUARLLA.com saying- "Oh, the courrier mixed up the boxes and it is OUR order". To do an exchange you will need to send it to CHINA to have it resized at your expense. When I replied that an exchange doesn't usually involve resizing - I never heard from them again! Beware buying from joancee (or quarlla) if you have any customer service issues!
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