Susan P.

I cannot begin to express how disappointed I am with my first and only experience I have had regarding an order placed with Christmas Tree Shops.
Upon receipt of said order, I discovered that several items were damaged in shipment. I immediately called the business to report said damage. The individual I spoke with assured me that all damaged items would be replaced at no expense and I should expect to receive the replacement items within one week.
When no package arrived within the specified time frame, I called the business for a second time. I was told that a tracking number would be sent to me via email in regards to this replacement order. Instead, I received an email stating that the items were now out of stock and a credit would be issued.
I again called this business for an explanation and was told that, for some unknown, reason there had been a several day delay in placing the order for the replacements and in the ensuing time, all items were sold out. In order to rectify this incompetence, I was offered a 15% discount on my next order, or I also had the option of driving 2+ hours to my "local" store to see if they had the items in stock.
I did not accept either of these "generous" offers as I do not feel that either, in anyway shape or form either, begin to address my dissatisfaction with the handling of this entire experience.