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I don't have complaints pre COVID but wow are they awful right now! Calling customer service is usually a 15-20 minute wait event. They have lost orders. Their systems says things were delivered that were not and upon investigation the delivery is to the wrong address. Everything ends up on back order and the dates keep being extended. For the overpriced merchandise, it's starting to be not worth it.
Susan P.'s review of Urban Outfitters earned 6 Very Helpful votes
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BEWARE EXTREMELY POOR INVENTORY MANAGEMENT Ordered an expensive product (from a third-party...
They charged me for a dress and never sent it. They also don't seem to want to correct their mistake
