HORRIBLE. I placed an order for a college neuropsych book for my daughter, provided my cc info and recd confirmation of purchase. 4 days later, I receive an email stating they have cancelled my order. My daughter was desperate for that book and had already had one class without it. I thought this was a "good" website, trying to help people with lower cost books, but now I think its a scam. The price for the book was wonderful, but apparently the people behind it are inconsiderate, unconscionable crooks.