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Send my money back!? Never received the things I have ordered. They say they delivered them but where? I am so mad right now I could spit fire. Such a bad business! First thing they were back ordered I wrote because I still wanted then they said they were delivered now I am out of money and items!
Susan N.'s review of NewChic earned 3 Very Helpful votes
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Dear Susan,
Sorry for the trouble.
About the back order problem, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please place more attention to it when customers place the order.
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. We understand that it is very frustrating that you can't receive the item in time. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. We are trying to improve our shipping service as well. Hope you can understand.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.