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1 Review by Susan

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If I could give them zero stars i would! Do not use this company if you can avoid it! We had an issue with dates when using the website to book a room and realized after when reviewing our confirmation email that the date was incorrect. We called the company THE NEXT DAY to have the date corrected and we're told basically too bad so sad and that we would have to forfeit $500 for the room because of their cancellation policy. The cancellation policy does say that there are no refunds, fine I get that, but we were not trying to get a refund we were trying to get the date switched to the correct date! We were repeatedly told that their cancellation policy was no refunds and it was just an endless loop with no reasonable explanations being made as to why we simply couldn't switch that date. On a side note, underneath the no refund statement it does say that you can make adjustments up to 72 hours before your stay. The company is ridiculous and I plan on posting this as many places as possible! DO NOT USE TICKETSATWORK!!!

Susan Has Earned 4 Votes

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