Susan M.

My husband has had a colon resection and my work sent a vase and 10 stemed Sunflowers to our house - I received 10 DEAD flowers and a Vase. I called customer service and asked if they could resend me some live flowers - I was told NO - however, they would let me BUY another arrangement at 50% off. I explained these arrived dead and were a get well gift. I asked to talk to a manager and they said they would have a manager call me back - NO CALL BACK. I called my work and had them dispute the charge on their credit card as they shouldn't have to pay for DEAD FLOWERS. HORRIBLE CUSTOMER SERVICE, they should be ashamed!