Been awaiting an adoption certificate from these guys for a few weeks to get delivered to Australia. Called and got through to Emma on second try who said it was dispatched 2 weeks ago but we'd chosen mail option for surface mail which could take up to 12 weeks. Our mistake. She emailed the certificate straight away to me. Delighted with this service. Would totally recommend but make sure you are aware of postage times outwith the company's control.