I ordered the Guidecraft Market Loft extension from PickPerfect which is owned by Open Sky. The quality was not as I expected. Certainly not worth the nearly six hundred dollars I spent on it. Plus- it was not the same product pictured on the website. When I contacted PickPerfect to get instructions on how to return my 250 pound item delivered on an 8 feet long wooden crate, they just sent a return address without any instructions on how to have it shipped. When I contacted the shipping company that delivered the item to me, they said they couldn't pick it up without an order from PickPerfect. I tried emailing PickPerfect & reps at Open Sky a number of times explaining I couldn't arrange any delivery service without their help, I just kept getting the same original email with the return address. Not only am I out $600.00 for a product I can't use, it's taking up precious space in my garage. How do you get rid of a 250 pound item delivered on an 8foot long wooden crate?!!!! I was okay with paying for shipping costs, but they didn't provide any help with arranging it. I will never shop on PickPerfect or Open Sky again. Would never recommend them to anyone.