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Susan L.

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Experience: Shopping

Member since September 2018

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1 Review by Susan

I ordered the Guidecraft Market Loft extension from PickPerfect which is owned by Open Sky. The quality was not as I expected. Certainly not worth the nearly six hundred dollars I spent on it. Plus- it was not the same product pictured on the website. When I contacted PickPerfect to get instructions on how to return my 250 pound item delivered on an 8 feet long wooden crate, they just sent a return address without any instructions on how to have it shipped. When I contacted the shipping company that delivered the item to me, they said they couldn't pick it up without an order from PickPerfect. I tried emailing PickPerfect & reps at Open Sky a number of times explaining I couldn't arrange any delivery service without their help, I just kept getting the same original email with the return address. Not only am I out $600.00 for a product I can't use, it's taking up precious space in my garage. How do you get rid of a 250 pound item delivered on an 8foot long wooden crate?!!!! I was okay with paying for shipping costs, but they didn't provide any help with arranging it. I will never shop on PickPerfect or Open Sky again. Would never recommend them to anyone.
OpenSky E. – OpenSky Rep
Hi Susan! We are sorry to hear about the problem you have been facing. Please DM us your order number. We will be happy to look into this issue. Thank you!

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