Placed order for a couple of snowboard bags - prices were pretty good. Received 1 right away. Only email I received was that order was split in 2 shipments. No problem. Wait about 1 week and sent chat to find out when 2nd item could be expected? Was told that was on back order and since I didn't respond the email (which was never sent) they canceled it. Very disappointed. Would never order from here again. Not worth the hassle.