Susan K.

I ordered some watches for Christmas presents, paid for expedited delivery in the hope they would arrive for Christmas (although I knew it would be a close thing). Got an email Christmas eve saying the order had been returned with a problem at customs. Asked what the problem was and was told that as the items contained batteries (they are watches!) they couldn't ship by expedited airmail. I would have thought the company should have known that! In fairness, they responded quickly and I did receive a quick full refund. Unfortunately, I hadn't seen this site before I placed the order again, by slow airmail! We'll wait and see if the new order arrives.