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susan j.

  • 1 Review
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Business, Law & Government

Member since February 2019

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1 Review by susan

2/7/19
Program is confusing, awful to work with on chat. Answers come from people that clearly have never had to file a 1099 or understand the process. I can't believe Quick Books partnered with this company. - I just hope my filing is done correctly, but I'm not optimistic. Based on the grammar used, I'd bet the chat people aren't sitting in the USA.
tomz8
Ed P. – Tax1099 Rep
Hi, Susan - I'm sorry to hear that you didn't have a good experience with us, and that you didn't get the help you needed from our support team. We have seasonal support in multiple locations in order to provide as much coverage as possible, and even then, we are sometimes not able to respond to requests as rapidly as we would like. Would you be interested in scheduling a one-on-one feedback session with us, so that we can hear your thoughts on how to make our program more straightforward? I'll send you a direct message about this.

susan Has Earned 6 Votes

Susan J.'s review of Tax1099 earned 6 Very Helpful votes

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