I have been shopping at Appleseeds & Tog Shop for many many years and have always been pleased with the quality of the clothes and the professionalism & courtesy of the phone staff. I seldom return anything, but my returns have all been completed to my satisfaction.
I get all my basics from Appleseeds... every year.
I love the fact that all the colors are coordinated so I can put together a complete wardrobe that works together... try doing that at Macy's!
Some of the criticisms below seem to arise from not reading the specifications correctly or demanding too much from a business situation they have no control over, like the delivery companies. Mail order is not suitable for last minute emergency purchases. They do their best, but customers must be organized too.