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Will never use again, would not recommend. Customer service was poor, communications were slow and also conflicting amongst multiple people. Scared to even look at the quality of my dvd's at this point. Sent in 5 tapes (per Groupon) and one could not be used because it had "mold" on it. Ok that's fine - but don't charge me for TWO additional dvd's since one was over 5 hours, charge me for ONE, and how about a heads up before you go ahead and just take that incorrect charge out of my account?
How about giving me a call to resolve my concerns instead of responding to a negative review? When I asked to speak to a manager everyone was "in a meeting" and no one has reached out, yet someone sure is quick to respond to an online review. Just another example of poor customer service. Still waiting...
Susan F.'s review of ScanDigital Photo Scanning earned 10 Very Helpful votes
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If you are expecting a reasonable time frame for your scanning, this is NOT the company for you....
I had been procrastinating for years in digitizing my photos. Finally, since I was downsizing and...
Hello Susan,
I am very sorry to hear you are not happy with our service. Groupon does provide you an example of things that can be transferred using your Groupon, but those are not the full details. It is just an example. We ask that you only send in what you would like transferred, based on our pricing.
We try to clearly state our pricing on our page, and this includes tapes that are over 2 hours. Again, I apologize for any confusion, but I do hope you are pleased with the final product.
Best Regards,
Danny L.