Thumbnail of user susanf168

Susan F.

Contributor Level

Total Points
84

1 Review by Susan

  • Spokeo

2/3/18

Be very cautious. I purchased a 7-day trial, with no results. Spokeo continued charging with no emails or notification. I would never use again.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Susan,
I understand your frustration, and would like to thank you for addressing your concerns. I'm happy to assist in resolving this issue. Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo Customer Care

Susan Has Earned 4 Votes

Susan F.'s review of Spokeo earned 4 Very Helpful votes

Susan hasn’t received any thanks yous.

Susan doesn’t have any fans yet.

Susan isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user corinnep76
3/15/24

7 day free trial will automatically be charged 29.95. Didn't even give me an email for the person...

Thumbnail of user dalefaustin
Dale A. reviewed Spokeo
3/9/24

Their website offered free searches, and when I finished answering a long list of questions,...