I have been shopping on their site for about 2yrs. Most of the stuff I bought was of good quality. I returned a diamond ring due to not having much sparkle. No problem getting my money back in a timely manner. I did have a diamond ring with small stones and 3 of them fell out. It was too late to return, so jewel safe is the best option for more expensive items. Their moissanite rings are beautiful! The platineve setting is very nice and looks expensive and is nickel free. I continue to buy from them to this day. Great customer service and nice products for the most part.